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How to run customer support on Shopify once a shared inbox stops keeping up. Practical guides on tickets, statuses, and keeping order context in one place.

When Your Shopify Support Inbox Stops Scaling (And What to Do About It) When Your Shopify Support Inbox Stops Scaling (And What to Do About It) A shared Gmail inbox is a fine support system for a small store, until order volume turns it into a problem. Here's how to tell you've outgrown it, and how to move your Shopify support into proper tickets without overhauling anything.